REFUND & CANCELLATION POLICY
OVERVIEW
AccelTradeX is a digital subscription service. This Policy explains when and how refunds are offered. By purchasing a paid plan, you accept this Policy. It is published in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
GENERAL RULE
All paid subscriptions are generally non-refundable once activated, since access to premium features and licensed market data is granted immediately. The Free Tier and free trials are not eligible for any refund.
WHEN REFUNDS ARE OFFERED
- Duplicate payment due to a gateway error (must be raised within 7 days)
- Payment debited but subscription not activated and our team is unable to activate it
- A paid feature is unavailable due to a confirmed Platform outage exceeding 7 consecutive days
- First-time subscribers may request a refund within 3 calendar days of initial purchase, if premium features have been used minimally. Does not apply to renewals, upgrades, or promotional plans.
WHEN REFUNDS ARE NOT OFFERED
- Change of mind or dissatisfaction after substantial use
- Trading or investment losses
- Data delays or errors from exchanges, brokers, or data providers
- Issues caused by your broker, your device, internet, or third-party software
- Accidental purchase or wrong plan selection
- Partial use of monthly/quarterly/annual plans
- Promotional or discounted plans marked "non-refundable"
- Termination due to violation of our Terms.
CANCELLATION
You may cancel anytime in your account settings or by emailing support@acceltradex.com. Cancellation stops future renewals; you retain access until the end of the current billing cycle. Cancellation alone does not entitle you to a refund.
HOW TO REQUEST A REFUND
Email support@acceltradex.com from your registered email with subject "Refund Request — [Order ID]", including your account details and the reason. We acknowledge within 2 working days and respond with a decision within 7 working days.
REFUND PROCESSING
Approved refunds are initiated within 7 working days to the original payment method. Banks may take an additional 5–10 working days to credit the amount. GST is refunded along with the principal where applicable. Gateway fees and forex variation are non-refundable.
CHARGEBACKS
Please contact us before initiating a bank chargeback so we can investigate. Wrongful chargebacks may result in suspension of your account and legal action.
GRIEVANCE REDRESSAL
If you are not satisfied with the resolution, please escalate to our Grievance Officer at grievance@acceltradex.com. You may also contact the National Consumer Helpline (1915) or visit https://consumerhelpline.gov.in.
GOVERNING LAW
This Policy is governed by the laws of India. Disputes are subject to arbitration under our Terms and to the courts at [Insert City].